Company Overview

Our client is the leader in presenting dental services.

Job Summary

Responsible for acting as the company’s primary point of communication in the contact center, researching and responding to complex customer telephone, electronic, or written inquiries and providing excellent service to customers with information regarding eligibility, benefits, and claims with emphasis on customer education, satisfaction and retention.

Responsibilities

• Responds to complex telephone, electronic, and written inquiries from dental professionals and groups, subscribers.
• Communicates eligibility, benefits, and claims status, policies and procedures. 

Requirements

• A high school diploma or GED is preferred, but candidates with proven experience will not be excluded from consideration.
• Must be able to understand complex written and oral instructions in Spanish and English. 
• Monday through Friday
• Rotative shifts (8am to 8pm / 9am to 9pm)

EEO
“Somos un patrono con Igualdad de Oportunidades en el Empleo y tomamos acción afirmativa para reclutar a Mujeres, Minorías, Veteranos Protegidos y Personas con Impedimentos.”