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Descripción general del puesto:
Recibe llamadas telefónicas de asegurados y/o reclamantes con relación a pólizas de seguro de la compañía. Analiza, resuelve y canaliza las solicitudes y orientaciones de servicio relacionadas a las siguientes líneas de negocio; Reclamaciones, Líneas personales, entre otras. Participa de tareas y asignaciones especiales según solicitado.

Educación y/o experiencias:

Cuarto Año de Escuela Superior y un (1) año de experiencia en Servicio al Cliente.
Excelentes destrezas interpersonales, servicio y manejo de público
Destrezas para manejar múltiples tareas simultáneamente y trabajar bajo presión.
Rapidez en el teclado y manejo de sistemas de computadora.

Disponibilidad: Completa

Horarios:

Rotación de horarios trimestrales
Disponibilidad para trabajar dentro del periodo operacional de 1:00 p.m. a 7:00 a.m.
Los días feriados se trabajan. Los feriados se disfrutan solamente si coinciden con el día libre asignado.
El adiestramiento es 100% presencial en el departamento de Contact Center en Metro Office, Guaynabo. En el horario operacional de adiestramientos es de lunes a viernes dentro de 8:30 a.m. a 4:30 p.m.
El tiempo de adiestramiento lo determinará el área y el nivel de aprendizaje del empleado durante el proceso. El área determinará cuando el empleado estará listo para comenzar a trabajar desde su hogar.
El empleado debe tener en su hogar una conexión a internet por medio de Cable de Data.

EEO
“Somos un patrono con Igualdad de Oportunidades en el Empleo y tomamos acción afirmativa para reclutar a Mujeres, Minorías, Veteranos Protegidos y Personas con Impedimentos.”

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EEO Policy Statement It is the policy of Target Marketing to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and/or Veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, company name will provide reasonable accommodation for otherwise qualified disabled individuals. Target Marketing's goal is to achieve at least proportional representation of women and people of color across the company.

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Invitation to Self-Identify as a Veteran

This employer is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment: (1) disabled veterans; (2) recently separated veterans; (3) active duty wartime or campaign badge veterans; and (4) Armed Forces service medal veterans. These classifications are defined as follows:

A "disabled veteran" is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

If you believe you belong to any of the categories of protected veterans listed above, please indicate by checking the appropriate box below.

As a Government contractor subject to VEVRAA, we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

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We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

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Reasonable Accommodation Notice
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

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